As a partner, you can initiate rebookings and cancellations directly in the system – no waiting time for support and no need to contact the customer directly.
⚠️ The following process only applies to direct sales via the konfetti website! For sales via our Private Event Sales Team, other cancellation terms apply.
📌 Tips for Successful Rebookings
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Offer multiple alternative dates to increase the chances of a successful rebooking.
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Only suggest dates that you can guarantee availability for.
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Communicate early if you are unable to hold a scheduled event.
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Use this feature proactively for foreseeable changes (e.g. vacation, illness).
🔄 Your Benefits
✅ Fast & easy – no support contact needed
✅ Transparent & easy to track
✅ Better customer satisfaction through clear alternatives
✅ Automated communication and processing
If you are unable to run a course, you should first offer the customer a rebooking to another date, if possible.
🛠️ How Rebooking Works
❗ If you cancel a date or the customer declines all rebooking options, konfetti will still retain 23.8% commission on the gross booking amount, as service has already been rendered and additional bank fees apply for refunds.
💡 The customer has no right to cancel the ticket, they can only request a rebooking (e.g. in the case of illness). It depends on the goodwill of the partner whether this rebooking is approved. It is therefore up to you to decide whether to approve the rebooking.
Here's how to proceed:
1. Open the order
- Go to your booking overview under “My Sales.”
- Find the relevant booking and click on the “View” icon (👁).
2. Start the rebooking process
- In the order view, click on “Request rebooking.”
- The rebooking form will open.
3. Specify rebooking reason and role
- Select who is initiating the rebooking:
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You (Partner) – e.g. due to scheduling conflict
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The Customer – e.g. due to illness
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- Provide a short reason for the rebooking (e.g. “I'm unavailable on that day”).
4. Suggest new dates
- Enter up to three alternative dates (including date and time).
- Click “Submit rebooking request” to proceed.
5. Customer selection
- The customer will receive an automated message with the proposed new dates.
- They can either confirm one of the new options or request a refund.
6. Check the status
- The order status will change to “Rebooking requested.”
- Once the customer selects a new date, the rebooking will be automatically processed and confirmed via email (both for you and the customer).