--- title: Rescheduling & Cancellations description: Learn how to reschedule individual bookings or entire class dates, manage customer requests, propose alternative dates, and track the status of rescheduling requests. --- [Skip to content](https://partner.gokonfetti.com/en/umbuchungen-stornierungen#main-content) - [English](https://partner.gokonfetti.com/en/umbuchungen-stornierungen) - [Deutsch (German)](https://partner.gokonfetti.com/umbuchungen-stornierungen) English Show submenu for translations ![logo-2](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202026-04-16%20160508.png?width=179&height=31&name=Screenshot%202026-04-16%20160508.png) Open main navigation Close main navigation - - [English](https://partner.gokonfetti.com/en/umbuchungen-stornierungen) - [Deutsch (German)](https://partner.gokonfetti.com/umbuchungen-stornierungen) English Show submenu for translations - [Login Partnerportal](https://backoffice.gokonfetti.com/#/sign-in) [Login Partnerportal](https://backoffice.gokonfetti.com/#/sign-in) How can we help you? - There are no suggestions because the search field is empty. 1. [konfetti Helpcenter 2.0 (en)](https://partner.gokonfetti.com/en?hsLang=en) 2. [My orders](https://partner.gokonfetti.com/en/my-orders?hsLang=en) # Rescheduling & Cancellations Contents 1. Rescheduling a Customer Booking 2. Rescheduling an Entire Class Date --- ####  1) How Rescheduling Works > **Important:** If you cancel a class date or the customer declines the rescheduling request, konfetti will still retain a **23.8% commission on the gross sales amount**, as our services have already been provided and additional banking fees apply to the refund process. Customers are **not entitled to cancel their tickets**, but they may request a rescheduling (e.g., due to illness). Whether a rescheduling is approved depends entirely on your discretion as the organizer.    Rescheduling an Order **Step 1: Open the Order** 1. Navigate to **My Sales**. 2. Find the relevant booking and click **"View Order"** (eye icon). **Step 2: Initiate the Rescheduling** 1. Open the order and click the **three-dot menu**. 2. Select **"Rebooking"**. 3. The rescheduling form will open.  ![](https://partner.gokonfetti.com/hubfs/Screenshot%202026-03-19%20170030.png)  **Step 3: Specify the Reason and Request Type** 1. Select who initiated the request: - **Organizer** (you are moving the booking) - **Customer** (the customer requested the change) 2. Enter a reason for the rescheduling (e.g., *"I am unavailable on that date"*).  ![](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202025-06-16%20104220-png.png?width=460&height=540&name=Screenshot%202025-06-16%20104220-png.png)  **Step 4: Suggest New Dates** 1. Add up to **three alternative dates** including date and time. 2. Click **"Send Rescheduling Request"**.    ![](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202025-06-16%20104236-png.png?width=437&height=458&name=Screenshot%202025-06-16%20104236-png.png)  **Step 5: Customer Selection** The customer will automatically receive a notification and can: - Confirm one of the proposed dates, or - Request a refund. **Step 6: Track the Status** - The order status changes to **"Rescheduling Requested"**. - Once the customer makes a selection, the booking is automatically updated and both you and the customer receive a confirmation email. - You can track all rescheduling requests under **My Sales → Reschedulings**.   --- ####  2) Rescheduling an Entire Class Date Use this option if you need to move a complete class date to a new date and time. **Step 1: Open the Class Date** 1. In your Partner Area, navigate to **Dates → Date Manager**. 2. Locate the affected class date and click the **arrow icon**.  ![](https://partner.gokonfetti.com/hubfs/Screenshot%202025-08-29%20105959-jpg-1.jpeg)  **Step 2: Enter the Reason** Provide a reason for the rescheduling (e.g., *"I am unavailable on that date"*).    ![](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202025-08-29%20110102-jpg-1.jpeg?width=400&height=604&name=Screenshot%202025-08-29%20110102-jpg-1.jpeg)  **Step 3: Select a New Date** 1. In the calendar view, you can see all upcoming available dates. 2. Select the new date and time for the class. 3. Confirm the rescheduling.  ![](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202025-08-29%20110150-png-1.png?width=338&height=568&name=Screenshot%202025-08-29%20110150-png-1.png)  **Step 4: Customer Confirmation** Customers automatically receive a notification with the new class date and can: - Confirm the new date, or - Request a refund. **Step 5: Monitor the Status** - The booking status changes to **"Rescheduling Requested"**. - Once the customer responds, the rescheduling is automatically processed and confirmed via email. - You can monitor all rescheduling requests under **My Sales → Reschedulings**. - [konfetti must know](https://partner.gokonfetti.com/en/konfetti-must-know?hsLang=en) - [First Steps as new Partner](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#main-content) - [First Information](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#first-information) - [First To-Do's](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#first-to-dos) - [Step-by-step instructions](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#step-by-step-instructions) - [Additional Services from konfetti](https://partner.gokonfetti.com/en/additional-services-from-konfetti?hsLang=en) - [Further Training for Partners](https://partner.gokonfetti.com/en/further-training-for-partners?hsLang=en) - [My offers](https://partner.gokonfetti.com/en/my-offers?hsLang=en) - [My dates](https://partner.gokonfetti.com/en/my-dates?hsLang=en) - [Waitlist and Date Requests](https://partner.gokonfetti.com/en/waitlist-and-date-requests?hsLang=en) - [Marketing](https://partner.gokonfetti.com/en/marketing?hsLang=en) - [My orders](https://partner.gokonfetti.com/en/my-orders?hsLang=en) - [Invoices & Payouts](https://partner.gokonfetti.com/en/invoices-payouts?hsLang=en) - [Help & Support at konfetti](https://partner.gokonfetti.com/en/help-support-at-konfetti?hsLang=en) [![Screenshot 2026-04-16 160508-1](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202026-04-16%20160508-1.png?width=146&height=25&name=Screenshot%202026-04-16%20160508-1.png "Screenshot 2026-04-16 160508-1")](http://gokonfetti.com) gokonfetti.com Help-Center Copyright © 2026, Konfetti GmbH