--- title: Date Requests description: Manage Date Requests in your Partner Portal, set them up, respond to customers, and exclude events when needed. --- [Skip to content](https://partner.gokonfetti.com/en/date-requests-beta-version#main-content) - [English](https://partner.gokonfetti.com/en/date-requests-beta-version) - [Deutsch (German)](https://partner.gokonfetti.com/terminanfragen-beta-version) English Show submenu for translations ![logo-2](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202026-04-16%20160508.png?width=179&height=31&name=Screenshot%202026-04-16%20160508.png) Open main navigation Close main navigation - - [English](https://partner.gokonfetti.com/en/date-requests-beta-version) - [Deutsch (German)](https://partner.gokonfetti.com/terminanfragen-beta-version) English Show submenu for translations - [Login Partnerportal](https://backoffice.gokonfetti.com/#/sign-in) [Login Partnerportal](https://backoffice.gokonfetti.com/#/sign-in) How can we help you? - There are no suggestions because the search field is empty. 1. [konfetti Helpcenter 2.0 (en)](https://partner.gokonfetti.com/en?hsLang=en) 2. [Waitlist and Date Requests](https://partner.gokonfetti.com/en/waitlist-and-date-requests?hsLang=en) # Date Requests ## Now featuring direct messaging (Beta) - [New version since October 2026](https://partner.gokonfetti.com/en/date-requests-beta-version#NewVersion) - What is a Date Request? - [Date Request Settings](https://partner.gokonfetti.com/en/date-requests-beta-version#B) - [Responding to Date Requests](https://partner.gokonfetti.com/en/date-requests-beta-version#C)   --- #### 1. New version since October 2026 featuring direct messaging (Beta) You can now exchange messages directly with your customers regarding date requests. All messages are consolidated in a unified chat thread within the partner portal, allowing you to clarify open questions about the event in one central location. **Your benefits:** - **Direct messaging:** Reply to date requests and coordinate event details directly within the chat. - **Flexible date coordination:** Accept or decline requests, propose alternative dates, and adjust existing sessions seamlessly. - **Stay informed about new messages:** Receive an email notification as soon as a new message arrives, complete with a text preview and a direct link to the conversation. - **Secure communication via the platform:** Messages are checked automatically. Please do not share personal contact details or process bookings and payments outside of konfetti. Keep an overview of all communications, reduce administrative effort, and resolve open questions faster on the path to booking. Give direct messaging a try with your next date request in the partner portal! ---   #### 2. What is a Date Request? ![](https://partner.gokonfetti.com/hs-fs/hubfs/DR%20Customer%20Email_Termin%20best%C3%A4tigt%20+%201%20weiteren%20Vorgeschlagen-png.png?width=550&height=569&name=DR%20Customer%20Email_Termin%20best%C3%A4tigt%20+%201%20weiteren%20Vorgeschlagen-png.png) You will receive an email notification whenever a new date request is submitted. Please note that date requests are automatically declined by the system after 5 business days if no response has been provided. A customer who submits a date request has a specific date in mind for your event that is currently not available on your course page. Customers can request up to three preferred dates for your event. This works for individual participants joining a public event as well as for groups requesting a private event, such as a team event, bachelor/bachelorette party, or birthday celebration.  ![DR\_Kunde\_1-png](https://partner.gokonfetti.com/hs-fs/hubfs/DR_Kunde_1-png.png?width=440&height=573&name=DR_Kunde_1-png.png)    - Date Requests for up to ten participants are sent directly to your Partner Portal. - You will receive an email notification for every new Date Request. - Requests for more than 11 participants are handled by our Sales Team. The team will contact you by email or phone with suitable requests that you can accept or decline.   ---   #### 3. Date Request Settings You can configure global settings for date requests in your account settings under "**Requests**." These settings apply to all of your courses: - **Receive date suggestions and activate the feature centrally?** Choose whether you want to receive date requests from customers. - **Can users also request private events?** Decide if customers are allowed to request dates for exclusive group bookings (e.g., team events, bachelor/bachelorette parties, or birthdays). - **Which weekdays can be requested?** Exclude specific days of the week on which customers cannot request events. - **Are there events for which you do not wish to receive requests?** Exclude individual courses or experiences from receiving date requests. - **Ticket settings:** - What is the minimum number of tickets required per date request? - What is the maximum number of tickets allowed per date request? - What is the minimum advance booking notice required (*Min. Advance*)? ![](https://partner.gokonfetti.com/hs-fs/hubfs/image-png-Nov-05-2026-02-38-25-6507-PM.png?width=670&height=271&name=image-png-Nov-05-2026-02-38-25-6507-PM.png) ---   #### 4. Responding to Date Requests ![](https://partner.gokonfetti.com/hs-fs/hubfs/image-png-Nov-05-2026-02-39-57-5310-PM.png?width=640&height=433&name=image-png-Nov-05-2026-02-39-57-5310-PM.png)   Manage your incoming inquiries in the partner portal under **Waitlist and Date Requests**. Click **Respond to request** to review and process the inquiry using one of the following options: ###### 4.1. Accept the Date Request - Click **Review or** **Edit**. - Select whether the session will be a public event or a private group booking. The default selection matches the requested event type. - If you accept the request as a group booking, the participant count from the request is automatically applied as both the minimum and total (maximum) ticket capacity. You can adjust these numbers if needed. - Set the booking deadline using the lead-time setting: click **Customize** and configure **Min. Advance**. - Once configured, click **Save and publish.** - The customer receives an email notification confirming the date along with a direct booking link. > 💡 **Please note:** The confirmed date is reserved exclusively for this customer for **ca. one day**. After that period, it becomes publicly visible on your listing and can be booked by other customers. > > If you accidentally set up a public session instead of a group booking, or need to modify available ticket quantities later, you can make changes at any time in the **Date Manager** or via **Course Editing**. ###### 4.2. Suggest Further Dates - Click **Suggest further dates**. - Customize the session details before publishing: - Event type - Date - Start time - Number of tickets (minimum and maximum quantities are pulled from your default booking options) - Gross price per ticket (pulled from your default booking options) - Optional message to the customer - Add further alternatives by clicking **Suggest further dates** and include a short note if needed. - Click **Suggest dates/Save and publish**. - The customer receives an email notification listing the suggested alternatives and can book a preferred slot directly via the provided link. - You will receive a standard booking confirmation as soon as the customer (or any other customer/group) completes the reservation. ###### 4.3. Decline the Date Request If you cannot offer the requested dates and do not wish to propose alternatives, select **Decline** and add an optional message. When a request is declined, the customer is invited to join the waitlist for your course so they are notified automatically whenever you publish new dates.  - [konfetti must know](https://partner.gokonfetti.com/en/konfetti-must-know?hsLang=en) - [First Steps as new Partner](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#main-content) - [First Information](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#first-information) - [First To-Do's](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#first-to-dos) - [Step-by-step instructions](https://partner.gokonfetti.com/en/first-steps-as-new-partner?hsLang=en#step-by-step-instructions) - [Additional Services from konfetti](https://partner.gokonfetti.com/en/additional-services-from-konfetti?hsLang=en) - [Further Training for Partners](https://partner.gokonfetti.com/en/further-training-for-partners?hsLang=en) - [My offers](https://partner.gokonfetti.com/en/my-offers?hsLang=en) - [My dates](https://partner.gokonfetti.com/en/my-dates?hsLang=en) - [Waitlist and Date Requests](https://partner.gokonfetti.com/en/waitlist-and-date-requests?hsLang=en) - [Marketing](https://partner.gokonfetti.com/en/marketing?hsLang=en) - [My orders](https://partner.gokonfetti.com/en/my-orders?hsLang=en) - [Invoices & Payouts](https://partner.gokonfetti.com/en/invoices-payouts?hsLang=en) - [Help & Support at konfetti](https://partner.gokonfetti.com/en/help-support-at-konfetti?hsLang=en) [![Screenshot 2026-04-16 160508-1](https://partner.gokonfetti.com/hs-fs/hubfs/Screenshot%202026-04-16%20160508-1.png?width=146&height=25&name=Screenshot%202026-04-16%20160508-1.png "Screenshot 2026-04-16 160508-1")](http://gokonfetti.com) gokonfetti.com Help-Center Copyright © 2026, Konfetti GmbH